Question 1

What happens if I need to cancel?

Accepted Answer

Cancellation charges depend on how close to departure you cancel and are shown on the package page before you book. Request a cancellation from your account and we'll confirm the exact refund within 48 hours.

Question 2

Can I change my travel dates after booking?

Accepted Answer

Usually yes, subject to availability and any fare or rate difference. Free date changes are available up to 30 days before travel on most packages — check the specific package's terms.

Question 3

Are your flight fares live?

Accepted Answer

This depends on whether a live flight supplier is connected in your environment. Every fare is labelled — live, cached, estimated or demo — so you always know what you're looking at.

Question 4

Is the pricing I see final?

Accepted Answer

The price shown includes everything stated in the inclusions list. Taxes are calculated and shown before you pay. Nothing is added at checkout that wasn't already visible.

Question 5

How does payment work?

Accepted Answer

You can pay in full, or hold your booking with a deposit and pay the balance closer to departure. Every payment is verified on our server before your booking is confirmed — we never trust a total sent from a browser.

Question 6

Do you handle visas for every destination?

Accepted Answer

We handle the most commonly requested destinations directly, shown on our Visa Assistance page. For others, we can still guide you, but lodgement may be through a partner. We prepare and lodge; embassies decide.

Questions people actually ask

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